Tan, Boon Lee, and Salmi Mohd Isa. “The Influence of Job Satisfaction and Job Engagement on Customer Orientation: The Moderating Role of Empowering Leadership – A Conceptual Paper”. International Journal of Academic Research in Progressive Education and Development 13, no. 4 (November 5, 2024). Accessed July 8, 2025. https://ijarped.com/index.php/journal/article/view/3078.