Coaching and Mentoring among SISC+: Their Roles and Responsibilities, Successes and Challenges, and Their Influence on The Teaching and Learning

Abstract

Malaysia Education Blueprint (2013-2025) was reformed to empower and bring national education up to the international level. The aim of this study was to elucidate the coaching and mentoring that directly link instructional coaching with improved teacher performance or student achievement in four districts in Negeri Sembilan. It is a mixed method approach while the selected design is a case study. Three SISC+ and their coaches were selected for interview and 55 respondents participated in questionnaires. Data were collected through semi-structured interviews, observations, document analysis, and survey. All the data were analysed with the help of ATLAS.ti for qualitative and SPSS for the quantitative method.   The study revealed that, their successes were measured through being accepted by their coachees in improving both the lesson quality and knowledge growth while working with adult learners with different attitude being one of their toughest challenges. The findings revealed that the SISC+ has been successful in influencing the coachees to improve in lesson quality. Based on the results, it was concluded that the initiative of the Ministry to accelerate the transformation of education through positioning the SISC+ in PPD is a good effort. However, these SISC+ must be trained to be competent, knowledgeable and skillful in the areas of pedagogies, curriculum, and assessments.