Satisfied with Online Learning Amidst COVID-19, but do you Intend to Continue Using it?

Abstract

The success of online learning programs depends not only on students’ satisfaction, but also their intent to continue using it. This study is aimed at finding out if university students’ gender, study program, geographical location and internet connection have an effect on their online learning satisfaction and intention to continue using online learning in the future during the COVID-19 pandemic. Data collected from 608 students using simple random sampling from several campuses of Universiti Teknologi MARA Malaysia was analysed using frequency, crosstabulation, Chi-square test and multiple regression analysis methods. The findings revealed that six in every ten respondents are satisfied with their online learning, but the same amount of students do not intend to continue using online learning in the future. Female students, degree students, students from East Malaysia of Sabah and Sarawak, and students with good internet connection are satisfied with online learning. As for their intention to continue using online learning in the future, more male, diploma and West Malaysian students with average internet connection do not intend to do so in the future. Apart from that, online learning satisfaction is a significant predictor of students’ intention to continue with online learning in the future. Direction for future studies and practical implications of the study are also discussed.