Factors Influencing Cybersecurity: A Focus Group Approach

Abstract

Cybersecurity has become a critical concern for organizations and individuals alike, driven by the increasing frequency and sophistication of cyber threats. This study explores the factors influencing cybersecurity through a focus group approach, engaging professionals from the banking sectors to gain insights into the challenges and best practices in maintaining robust cybersecurity measures. A focus group approach was employed to collect data from information technology experts and senior managers from risk and audit departments in Zimbabwean commercial banks. The findings highlight human factors and technological factors, offering a comprehensive understanding of the multifaceted nature of cybersecurity. The results showed that human factors influencing cybersecurity were awareness, top management support, information sharing, cyber-response teams, research teams, enactment of cyber-laws, cyber governance framework and crafting of cybersecurity policy. The technical factors were application security, network security, database security, physical security, and internet security.