Interpersonal Communication Skills of the Leaders of Inspection Groups in Turkey

Abstract

The purpose of this study was to explore interpersonal communication skills of inspection group leaders in Turkey. This research was conducted as a survey using a descriptive method inorder to as certain the interpersonal communication skills of the leaders of inspection groups in Turkey. The population of the study consisted of 2493 inspectors working in 81 provinces geographically divided in seven regions. “Interpersonal Communication Skills Questionnaire” with 33 items was used to collect the data. In order to determine the views of the group leaders and inspectors, means, frequencies and standard deviations and parametric tests were calculated using SPSS package statistical program. Consequently, both inspectors and their group leaders think that group leaders perform high level in interpersonal communication skills. Further analysis showed that inspectors and group leaders’ views show significant difference in empathic listening, effectiveness, feedback and trusting dimensions. Group leaders reported that they performed better in empathic listening, effectiveness, feedback and trusting dimensions compared to the views of inspectors.