Relationship between Organizational and Information System Users’ Satisfaction Variables: A Literature Review

Abstract

Information systems are widely used to store data and information systematically organized and easily accessible so strategic decisions can be made by management. Its usage is increasingly maximized especially after the outbreak of COVID-19 pandemic. Previous researchers were focused on the empirical studies of numerous factors i.e., the technological and individual factors which affect the information system’s success. However, there are several factors which are related to the organizational which may affect information system users’ satisfaction. The literature review in this paper analysed studies related to the organizational and information system users’ satisfaction variables that were published between 2018 and 2023 from several electronic databases. The study found that the organizational culture was the most studied variable associated with information system users’ satisfaction. Other than that, there was a prevalence of quantitative studies. This paper will conclude with the theoretical and practical implications of the results, as well as suggestions for future research directions.