Lecturer Competence and Student Satisfaction: A Roadmap for Quality Education

Abstract

The level of student satisfaction is a critical indicator in determining the success of educational institutions in providing services to the market. The objective of this study is to examine the influence of lecturer competence on student satisfaction at a public institution of higher learning in Malaysia. A quantitative research method was used to collect data from community college students. A total of 132 students participated as respondents in this study. The collected data were analyzed using Pearson Correlation Analysis and Multiple Regression Analysis. The study's findings show a significant and positive relationship between lecturer competence and student satisfaction. All the variables studied, including lecturer knowledge, course objectives, lecture notes, attendance, clear presentation, classroom activities, assignments, exams, lecturer interpersonal skills, and feedback, all have a significant positive correlation with student satisfaction. In the multiple regression analysis, the model indicates that lecturer competence significantly contributes to predicting student satisfaction, with an R-squared value of 0.898. This means that 89.8% of the variation in student satisfaction can be explained by lecturer competence. These results indicate that the higher the lecturer's competence, the higher the student satisfaction. This study enables community colleges to focus on developing a positive lecturer-student relationship. Knowing these factors allows community colleges to concentrate on improving these aspects and subsequently enhancing student satisfaction.