A Study of Motivating Language Usage by Leaders in Waqf Institutions in Malaysia

Abstract

This article explores the level of motivating language usage among the leaders in Waqf institutions in Malaysia. Due to the identified ineffectiveness of Waqf institutions in handling Waqf properties, this study intends to examine the role of workplace communication in facilitating the leaders in determining the needed actions, conveying instructions and improving employee motivation. The study participants entail 162 full time employees in Waqf institutions in all the states throughout Malaysia. The findings reveal a high level of Direction-Giving Language and Empathetic Language usage among the leaders in the Waqf institutions, with only a moderate level of Meaning-Making Language usage. This paper facilitates understanding on the effect of motivational language usage by the leaders on management effectiveness.