Diagnostic Efficiency, Challenges and Job Satisfaction of Radiologic Technologists in Picture Archiving and Communication System (PACS)

Abstract

Radiology departments were integral to medical decision-making, with imaging modalities such as X-rays, CT scans, MRI, and ultrasound playing crucial roles in diagnostics and treatment planning. However, traditional film-based systems have long been associated with inefficiencies, including delays in image processing, difficulties in archiving, and limited accessibility for consultations. PACS technology addresses these challenges by digitizing radiology services, allowing seamless integration with hospital information systems (HIS) and electronic medical records (EMRs). This integration was particularly critical in tertiary hospitals where a high patient volume necessitates efficient workflow management. Thus, the adoption of PACS was not merely a technological upgrade but a strategic intervention aimed at optimizing resource allocation, reducing diagnostic turnaround times, and ultimately improving patient outcomes. This study aimed to evaluate the specific benefits and challenges of PACS implementation, particularly in terms of workflow efficiency and job satisfaction among radiology professionals. A descriptive correlational research design was employed. The study revealed that in terms of diagnostic efficiency, challenges, and job satisfaction, radiologic technologists had a very high impact in adapting Picture Archiving and Communication Systems (PACS). The results support the sustainability of diagnostic efficiency and job satisfaction while addressing the challenges radiologic technologists face in adapting to PACS.