Enhancing Communication Confidence among Introverted Primary School Students through Artificial Intelligence: An Action Research Study Using ChatGPT

Abstract

This action research study aimed to evaluate the effectiveness of artificial intelligence (AI) technology, specifically ChatGPT, in enhancing the communication confidence of introverted students at Sekolah Jenis  Kebangsaan Tamil (SJKT). The study involved 20 introverted Year 5 and Year 6 students, selected through purposive sampling. Over the course of three weeks, an intervention using ChatGPT was implemented to provide students with a flexible, non-judgmental platform for practicing communication. The study was structured around the Kemmis and McTaggart (1988) action research cycle, consisting of four stages: planning, action, observation, and reflection. Data were collected using pre- and post-tests as well as questionnaires and analyzed quantitatively. The results indicated a significant improvement in students’ confidence and motivation to communicate after the intervention, with post-test mean scores showing a notable increase compared to pre-test scores (p < 0.001). The interaction with ChatGPT allowed students to develop their communication skills in a psychologically safe and supportive environment, contributing to greater self-confidence. This study highlights the potential of AI tools like ChatGPT as practical, innovative strategies in action research to support the development of communication skills among introverted learners, and promotes more inclusive teaching practices within SJKT schools