Challenges in Utilizing Technology to Enhance Academic Performance among University Students from Diverse Socioeconomic Backgrounds

Abstract

Technology is important in higher education, it facilitates skill development, virtual collaboration, and resource access. The digital divide is still a significant obstacle, though, especially for low-income students who frequently face challenges with antiquated technology. The purpose of this study is to examine the technological challenges among college students from various socioeconomic backgrounds and to find out how the problems affect academic performance from the viewpoints of students, parents, educators, and administrators. This study applied a qualitative case study design. Eighteen participants from a range of socioeconomic backgrounds participated in semi-structured interviews at Shandong University. This comprised six parents from the same income brackets and six students, two from each of the low, middle, and high-income groups. Three educators and three school officials also took part, offering expert perspectives on how student learning is affected by access to technology. Three main themes emerged from the interview analysis. First, common technology problems faced by university students. Second, unequal access to technology based on financial background. Third, strategies students use to overcome technology challenges. According to the findings, in order to guarantee equal access and opportunity for all students, universities must improve their digital infrastructure, offer financial and technical assistance, and encourage digital literacy. This study demonstrates how low-income university students' academic performance is still hampered by the digital divide. Despite coping mechanisms, low-income students encounter significant technological obstacles that hinder their ability to succeed academically. It is crucial that everyone has equal access to technology. In order to establish an inclusive learning environment, universities must address digital inequality through device loans, internet assistance, free software, and digital literacy initiatives.