The Need for Inclusive Communication Strategies in Higher Education: Quantitative and Qualitative Analysis on the Voice of PWD Community at Universiti Islam Selangor (UIS)

Abstract

Inclusive communication in higher education is a critical aspect in ensuring meaningful engagement with PWD (Persons with Disabilities) students. This research studied the need for strategic plan design for inclusive communication at Universiti Islam Selangor (UIS) by combining mixed method approach. Quantitative data was obtained through a survey involving 52 respondents from among campus members i.e. academic and support staffs, while qualitative data was obtained through eight in-depth interviews with registered PWD students. The qualitative finding showed the communication between UIS academic and administration staffs with PWD students is at a positive level however not entirely inclusive. There is still experience gap amongst UIS lecturers and administration staffs. Analysis on min score showed moderate positive inclination from the respondents for inclusive awareness from campus members towards communication with PWD students (Min = 3.63, SP = 0.43), while in the aspect of PWD-inclusive support, significant gap still exists in provision of PWD-friendly facilities (Min = 2.60, SP = 0.69). As for the Need of Communication Strategy Design and PWD-Inclusive showed moderate positive inclination from the respondents for supporting the existence of suitable strategy to support this community (Min =3.93, SP = 0.54). Meanwhile the extract from respondents through qualitative finding stresses the need for empathetic communication, accessible information channels, and peer support as major factors. The implication of this research emphasizes strategic communication plan formation based on universal design principle, two-way mechanism, as well as the university’s policy coordination. This research contributes to the reinforcement of inclusive communication literature by connecting the quantitative and qualitative data in addition to giving practical suggestions for a more responsive and equal higher education in building higher education ecosystem which is truly inclusive.