The Catalyst Factors of Counselor’s Competencies in Handling Gay and Lesbian Clients

Abstract

Contributing factors in counselor’s competency are fundamental in handling gay and lesbian cases. This study is conducted to achieve the main objective which is to explore the influence factors of counselor’s competency in handling gay and lesbian clients in malaysia. In handling gay and lesbian cases, counselors should be equipped with proper training and programs executed to improve self-competency. Therefore, in order to obtain information regarding this, researcher used in-depth interviews through purposive sampling technique. This research involved 15 research participants consist of registered counselors experienced in conducting counseling sessions with gay and lesbian clients. Data were analyzed by examining the interview recording thoroughly and identifying the themes that emerged based on the objectives of the study with the help of n’vivo 11 program. Generally, this interview analysis showed three main themes which specify the type of training in gay and lesbian counseling service. Those are (i) involvement with non-governmental organizations (ngo), (ii) socializing with gay and lesbian community, (iii) specialist opinions, (iv) case discussion with colleagues and (v) attending seminar. Hence, it is no doubt that these factors have influenced counselors to become more proficient in handling the session with gay and lesbian clients. The implication of this research will increase counselor’s level of awareness and knowledge when providing counseling services to gay and lesbian clients. Apart from that, findings are expected to aid educators in counseling field so that the trained counselors will be more competent in handling gay and lesbian issue.